Why aren’t my passwords and data synchronized across devices?
If your passwords and saved data aren’t syncing across your devices, here are a few things to check:
Check your iCloud settings.
Make sure you’re signed in with the same iCloud on all devices and that the Password Manager has access to iCloud Drive.Make sure you’re connected to the internet.
While the app doesn’t need internet, the Sync & Backup feature requires a connection to upload and restore your data.You might be using different vaults on each device.
To keep everything in sync, all devices need to use the same vault. → See how to check and fix this here.Double-check your vault password.
If you're restoring a vault but can’t unlock it, make sure you’re entering the correct password.
ℹ️ You have unlimited tries to enter your password. Feel free to give it a few attempts until you get it right. Double-check for any typos, as this can often be the cause of issues.
🔐 Note: For your security, the app always asks for your password first, even if you usually use Face or Touch ID. This helps confirm you’re the rightful owner before syncing or restoring data.
Related Articles
→ How does the Sync & Backup feature work in the Password Manager?
→ How do I restore or sync my vault on a new device?
→ How do I move my saved passwords and data into one primary vault?