Fixing the “Not Authenticated” error in the Authenticator App
If you’re seeing the “Not Authenticated” error in the Authenticator App, it’s likely related to iCloud settings. This issue happens when the app is unable to access your iCloud account or iCloud Drive, which is necessary for syncing, restoring, and backing up your accounts. Don’t worry, you can resolve it with a few simple steps!
Step 1: Ensure You’re Logged in with an Active iCloud Account
Make sure you’re logged in with an active iCloud account on your device. If you’re not logged in or your account is inactive, the app won’t be able to access your iCloud data.
Step 2: Enable iCloud Drive
The Authenticator App needs iCloud Drive to sync your accounts and ensure all your data is backed up. Follow the steps below based on your device:
For iPhone or iPad:
Click here for detailed steps to enable iCloud Drive on your iPhone or iPad.For Mac:
Click here for detailed steps to enable iCloud Drive on your Mac.
Once you’ve enabled iCloud Drive and made sure you’re logged in with an active iCloud account, the error should be resolved.
Related Articles
→ Fixing the “Quota Exceeded” error in the Authenticator App
→ How do I restore or sync my accounts on a new device?
→ How does the Sync & Backup feature work?