How do I restore or sync my accounts on a new device?
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How do I restore or sync my accounts on a new device?

If you’ve enabled the Sync & Backup feature and have an iCloud setup on your device, restoring or syncing your 2FA accounts is quick and secure.

Steps to sync or restore:

  1. 🔄 Download the Authenticator App on your device from the App Store.

    • Already installed it? Open the app, go to Settings > Advanced, and tap Start Over.

  2. ☁️ Open the app and select the Restore option when prompted.

  3. 🗂️ Choose the Vault you want to restore.

    • Tip: On your previous device, go to Settings > Sync & Backup to check the vault’s name if needed.

  4. 🔑 Enter the password for that vault.

    • This confirms you’re the rightful owner of your data.

  5. ✅ Enable Sync & Backup to restore your saved accounts and keep them up to date.

🔐 Note on security: For your protection, the app always asks for your password first, even if you usually use Face or Touch ID. This ensures only you can access your data.

Related Articles
→ How does the Sync & Backup feature work?
→ How do I update my Authenticator App password?
→ Fixing the “Not Authenticated” error in the Authenticator App

Need more help?

If you’re not sure what to try next or have any questions, feel free to reach out to us, we’ll be happy to assist you with the next steps!